1. Contact
Welcome to Speleo Projects'
order department. If you have questions or comments about our internet
shop, or wish to order by e-mail, telephone, or fax, please contact us
at the following:
e-mail: orders@speleoprojects.com
telephone: 061 485 90 70 (outside Switzerland + 41 61 485 90 70)*
fax: 061 485 90 75 (outside Switzerland + 41 61 485 90 75)
* (+ = 00 in Europe; 011 in United States)
2. Ordering conditions
A charge of CHF 5.– will be added to orders of less than CHF 20.–
to cover administrative costs.
If you wish to cancel an order, please do so as soon as possible; an order
cannot be cancelled once it has been billed.
If payment is not received within 30 days of the billing, the order will
be cancelled.
If an item is not in stock, we will reorder it if possible, and inform
the client immediately of the delay.
If applicable, we will forward orders
of Speleo Projects items to a distributor in your country. If we do so,
you will be informed. This will save you higher shipping costs from Switzerland.
3. Payment
Within Switzerland: upon receipt of bill and merchandise (COD, within
30 days).
Outside Switzerland: advanced payment required:
– Credit card: Eurocard/Mastercard and VISA
– Cheques are accepted from the following countries only: France (€), United States ($)
– Bank Transfer: Euro or Swiss Francs; ask for account information.
The customer must pay all bank transfer fees.
4. Currency/exchange rates
We now have many set Euro (and some set Dollar) prices. Other items priced
only in Swiss Francs will be converted at the daily rate for the date
of billing.
Credit cards will be charged in Swiss Francs (CHF) or Euro.
5. Shipping
We ship Economy class, book rate.
We can also accomodate special requests (ex. Express, FEDEX, UPS, etc.),
which will be billed accordingly.
Switzerland:
CHF 7.– per order
Germany: Depends
on size of box and weight. Ask for the best quote.
< 1 kg : CHF 6.00 / 4.00 €
2 - 10 kg: CHF 11.– / 7.00 € (Deutsche Post)
10 - 20 kg: CHF 15.– / 10.00 € (Deutsche Post)
OR
2 - 25 kg: CHF 9.00 / 6.00 € (Hermes Logistics box Length + Height < 80 cm)
France:
Depends on size
and weight.
< 1 kg = € 6.– ; < 2 kg = € 7.– ; < 5 kg = € 10.– ; <10 kg = € 15.–
Shipping Cost (Books only) Europe*
and Overseas:
< 500 g: CHF
6.00 / 4.00 €
500 g-1 kg: CHF
9.00 / 6.00 €
1-2 kg: CHF
20.– / 13.00 €
2-3 kg: CHF
26.– / 17.00 €
3-4 kg: CHF 32.– / 21.00 €
4-5 kg: CHF 40.– / 26.00 €
* This list is for surface shipping at Bookrate. Shipments which contain other items, like DVDs and calendars, cannot be sent Bookrate. Most orders up to 25 kg can be shipped
within the European Union via Hermes Logistics for 20 Euro. Shipments outside of the EU may cost more. Please provide a shipping address
where someone is located during the day and a telephone number.
Please enquire for details.
6. Delay
Switzerland: within one week
Europe: 1-3 weeks
Overseas: 2-4 weeks
7. Pricing
Valid as of March 2010. All prices
are subject to change. Catalogue prices include taxes but do not include
shipping/handling.
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